International Claim Association Annual Education Conference
International Claim Association Annual Education Conference
Location: Gaylord Texan Resort & Convention Center, Grapevine, TX
Date: Sept. 13 – 16, 2026
We're excited to support the 2026 ICA Annual Education Conference.
ICA is the leading organization for Life, Disability, Long-Term Care, Supplemental Health, and Absence Management claim and special investigation professionals. The annual conference provides a forum for over 400 insurance-claim professionals around the globe to enhance their skills and knowledge through information exchange and educational offerings.
Attend Our Sessions
Going From AI That Talks to AI That Works: Introducing Agentic AI in Claims
Date: Monday, Sept. 14
Time: 11:00 a.m. Central
Speaker: Alyssa Lien, MABH, AI Validation Lead, The Standard
In this talk, we will define and discuss the levels of agentic autonomy and functionality. Then, we will review examples of agentic use in the insurance industry and why the impact of goals, guardrails, data and tools matter with agent use.
Ethical Considerations for In-House Counsel
Date: Monday, Sept. 14
Time: 12:15 p.m. Central
Speaker: Cherie Long-Hardin, Esq., Senior Attorney, Claims & Litigation, The Standard
The topics include: preserving attorney-client privilege, defining the client, conflicts of interest, professional independence and confidentiality.
Proactive Fraud Offense: How to Remain Proactive and Diligent in an AI-Equipped World
Date: Monday, Sept. 14
Time: 3:15 p.m. Central
Speaker: Alyssa Lien, MABH, AI Validation Lead, The Standard
This topic discusses common schemes fraudsters are adopting with AI help and the impact it is having on our customer base. From account takeover to identity spoofing and document forgery, we will go over solutions for recognizing this behavior and more importantly, discuss safeguards to prevent it from happening.
Collaboration…Claims, SIU and Forensic Accounting
Date: Tuesday, Sept. 15
Time: 11:30 a.m. Central
Speaker: Jonathan Ayers, CFE, Senior SIU Investigator, The Standard
The goal of this session is to normalize financial analysis for claims. What is it? Why should you do it? How do you do it and when should you do it? A lively workshop panel discussion for individual disability insurance and group disability professionals to learn about financial analysis for disability claims with real case studies from the panelists. Bring your questions and most challenging claims!
Evolving Risk in Mature and PTD Claims: Best Practices and Insights
Date: Tuesday, Sept. 15
Time: 3:45 p.m. Central
Speaker: Micah Rubenstein, Vice President, Long Term Disability Claims, The Standard
As disability claims mature, risk doesn’t fade — it evolves and often intensifies. This executive-level roundtable explores best practices for managing stable and mature Permanent Total Disability claims with precision and foresight. Panelists will discuss how leading organizations are leveraging automation to streamline claim handling, enhance risk management and improve operational efficiency. We'll also discuss how predictive insights and emerging technologies help uncover hidden fraud risks and support smarter decision-making. We'll bring frontline experts to share practical strategies to protect outcomes at scale while navigating the long-tail challenges of PTD claims.
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