Get Answers Quickly With DocFast Chat

At times, you need quick answers such as help with your password or other support using DocFast. Our vendor, iPipeline, is working to improve your experience when you do need help. 

Use the new chat feature when you need support. 

Chat with an Expert icon

On the DocFast Login Help Desk page, you have options to call or email for support. Look to the bottom right-hand corner of your screen and you’ll find the new instant chat function. 

The chat feature is available the same hours of operation as the call and email support — 8 a.m. to 8 p.m. Eastern.

For Producers Only  

More About Updates
We're adjusting our Platinum Advantage rates and extending discounts to more states. These adjusted rates and discounts for The Standard’s fully underwritten Platinum Advantage product are now available in all states except South Carolina.
The Standard’s Electronic Medical Questionnaire is now available in all states except New York and South Carolina.
Our new sales consultants have extensive individual disability insurance experience and will report to Joe Boland, our new manager, sales operations.
We’ve lowered rates on Platinum Advantage, increased the Preferred Occupation Discount to 20% and launched a new 5% eApply Discount.