File a Claim

To begin, select the option that best describes your coverage and situation.

WORKPLACE BENEFITS

 Accident
 Critical Illness
 Hospital Indemnity
 Life
 Disability
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For insurance coverage provided by an employer or union, please log in or create an account to start your claim.

1. Create an Account
Create an account and you'll receive an email to confirm your account and log in for the first time.

2. Complete Setup
The first time you log in, you'll provide additional information to complete setup. Be prepared with your Social Security number or your employee identification and policy numbers.

3. Log In
Log in one more time and you'll be able to start a new claim. When you return next time, go directly to Log In.

Attention New York Workers

To file a claim through your New York State Disability Benefits Law (DBL) plan, please download the New York State Disability Claim packet and follow the instructions provided.

To file a claim under New York Paid Family Leave, please download the appropriate leave packet and follow the instructions provided.
Bonding Packet
Care of Family Member Packet
Military Leave Packet

Paper Claim Forms
You may also complete and mail certain group insurance claim forms.

Disability Claim FAQ

Accident, Critical Illness or Hospital Indemnity Claim FAQ

 Dental
 Vision
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Access your dental or vision benfits online by creating an account on our partner site. To continue, choose where you received your insurance.

My company is outside of New York

My company is in New York

 

Paper Claim Forms
You may also complete and mail certain group insurance claim forms.

 Report Absence
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Our online reporting service gives you easy-to-use, real-time access to administer your absences.

Log in to report an absence >

If you work in Human Resources, please log in to administer absences for your organization.

Attention New York Workers
To file for New York Paid Family Leave, please contact us via the Absence Management Service Center number provided by your employer.

 

PERSONAL INSURANCE

 Disability

If you have disability insurance purchased on an individual basis, your policy number will contain an M, H, or CC.

For insurance coverage provided by an employer or union, please log in or create an account to start your claim.

1. Create an Account
Create an account and you'll receive an email to confirm your account and log in for the first time.

2. Complete Setup
The first time you log in, you'll provide additional information to complete setup. Be prepared with your Social Security number or your employee identification and policy numbers.

3. Log In
Log in one more time and you'll be able to start a new claim. When you return next time, go directly to Log In.

Attention New York Workers

To file a claim through your New York State Disability Benefits Law (DBL) plan, please download the New York State Disability Claim packet and follow the instructions provided.

To file a claim under New York Paid Family Leave, please download the appropriate leave packet and follow the instructions provided.
Bonding Packet
Care of Family Member Packet
Military Leave Packet

Paper Claim Forms
You may also complete and mail certain group insurance claim forms.

Disability Claim FAQ

Accident, Critical Illness or Hospital Indemnity Claim FAQ

Access your dental or vision benfits online by creating an account on our partner site. To continue, choose where you received your insurance.

My company is outside of New York

My company is in New York

 

Paper Claim Forms
You may also complete and mail certain group insurance claim forms.

Our online reporting service gives you easy-to-use, real-time access to administer your absences.

Log in to report an absence >

If you work in Human Resources, please log in to administer absences for your organization.

Attention New York Workers
To file for New York Paid Family Leave, please contact us via the Absence Management Service Center number provided by your employer.

 

 

If you have a disability insurance policy that you purchased individually or through an employer, or you were provided disability insurance by an employer, please call us to file a claim: 800.628.9797

Individual Disability Insurance Claim FAQ

 

 

Critical Illness insurance is called Specified Disease insurance in the states of New York and Vermont.