Network dentists will submit claims for you.
If you visit a non-network dentist who doesn't submit your claim for you, please complete a dental claim form.
Frequently Asked Questions
Your dentist will submit your claim for you if they're part of the network.
If your dentist is not part of the network, you can:
- Ask them to submit claims for you, or
- Complete a paper dental claim form and return it to The Standard
Not sure if your dentist is part of the network? You can search network providers or contact us.
If your employer is based outside of New York:
By mail:
Group Claims
P.O. Box 82622
Lincoln, NE 68501-2622
By email:
standard@employeebenefitservice.com
If your employer is based in New York:
By mail:
Group Claims
P.O. Box 82520
Lincoln, NE 68504-2520
By email:
standardlifeofny@employeebenefitservice.com
Or, regardless of your employer's location, you may fax claims to 402.467.7336. If you have any questions on how to submit a claim, please contact us.
While it is unlikely, be aware that communication via email can be intercepted in transmission or misdirected. Please consider communicating any sensitive information by fax or mail.
You or your provider should send us claims within the time frame specified in your certificate of coverage, which is usually 90 days. You can access your certificate through your employer or through the member portal.
If you receive services in the United States, we will pay benefits according to how they are authorized on the claim form. If you receive services outside the United States, we will issue payment to the member.
If you visit network dentists, they will submit claims for you. We pay benefits directly to them based on their contract with us. For non-network visits, we can pay benefits to the dentist or the member. If you would like payment issued to you, leave the authorization line blank on the claim form.
Contact us if you are being charged up front for the full amount of your services by a network dentist.
Yes, if you'd like to authorize us to release your dental insurance claim information to another person, you can complete and mail (or fax) us an Authorization to Release Health-Related Information form, which you can download from the Forms page.
The Privacy Rule under the Health Insurance Policy and Accountability Act of 1996 provides you with certain rights. It also states our responsibilities, as your dental insurance provider, to protect the dental health information we maintain about you.
For details about your rights under the HIPAA Privacy Rule, including how to act on these rights, please review the HIPAA Notice of Privacy Practices.
If your plan covers orthodontic treatment, we typically make the first payment three months after the bands are placed on the teeth. We'll send quarterly payments after that. Ask your employer for a copy of your certificate of coverage or view a copy on our member portal for more details.
More questions? Please contact us.
It depends on the plan you're enrolled in. Your certificate of coverage provides details about whether your plan covers prior extractions. If it does, the certificate will also provide a timeframe for replacing the missing tooth. Look for this information in the section labeled Limitations. Ask your employer for a copy of your certificate of coverage or view a copy in our member portal.
More questions? Please contact us.
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