Processing Claims: Making a Challenging Time Easier

When a policyowner or annuitant passes away, it's important that we hear about it promptly. Help ensure that your client’s beneficiaries experience a smooth claims process by providing these details:

• Client's first and last name
• Client's date of death
• Beneficiary contact information, including email, phone number and mailing address

Missing beneficiary information is a common reason for delays in the process.

To start a claim, you or your client can call or email us with this information. A service specialist will help guide your client’s beneficiaries through the process and send the claim forms, including a checklist of the specific documents we’ll need. Completed forms and documents can be returned to The Standard through fax, mail or email.

If you have questions, contact our service specialists at 800.247.6888 or send us a message.