Automated Authentication Required for Annuity Service Calls

Callers to the Annuity Services line must now complete authentication through the automated phone system before speaking with a representative. Previously, this information was collected by a representative during the call. Moving authentication to the automated system helps protect you and your clients' information while improving call security and service efficiency.

Authentication Requirements

Producers must enter the:

• Last six digits of their Standard producer ID
• Last four digits of their Social Security number

Policyholders must enter the:

• Last six digits of their policy number
• Last four digits of their Social Security number
• Date of birth
   

Who This Affects

This change applies to producers and policyholders who call the Annuity Services line at 800.247.6888. Callers will hear additional keypad prompts and have a limited number of attempts to complete authentication. If authentication is not completed, the caller will be routed to a representative for assistance.

Frequently Asked Questions

• Why are we making this change?
  This enhancement helps protect policyholder information and strengthens call security.
• What happens if a caller cannot complete authentication through the automated system?
  The caller will be routed to a representative for assistance.
• How can I help clients understand this change?
  Let clients know the additional prompts are part of an enhanced security process designed to help protect their information.
   

Have Questions?

Contact our service specialists at 800.247.6888 or send us a message.