Enhancements to Strengthen Account Security

Protecting our customers’ accounts and personal information is a top priority. To support that commitment, we recently introduced enhancements designed to strengthen account security and improve customer awareness of potentially unauthorized account activity.

These enhancements provide customers with an additional layer of visibility into important account changes while continuing to support existing email notification practices. The goal is to help customers identify potentially unauthorized activity sooner and take action quickly when needed.

What is changing?

Customers will have the ability to manage their notification preferences from My Information Screen once logged into standard.com/retirement. New preference controls allow customers to opt in or opt out of receiving SMS notifications for changes to their password, email and/or mobile phone number. Customers who provide consent will begin receiving SMS notifications.

• Customers may opt out of SMS Messages at any time by logging into their account at www.standard.com and updating their message preference under Profile and Settings, then selecting My Information 
  • Customers will continue to receive the existing email notifications associated with these account changes.
  • If the customer does not have a mobile phone, they will not receive SMS/text messages.  
• The following message will display after the box “I accept the Text Messages General Conditions” is checked.

• A customer will see a check box below the Terms and Consent screen. By checking “I accept the Text Message General Conditions,” the customer is opting into SMS notifications.  

• The SMS notification will display as shown below:
  • The [password, email, phone number] for your account at The Standard has been changed. If you didn’t make this request, please contact us immediately. You can find the appropriate phone number at www.standard.com/contact-us. Please do not reply to this text message. This number isn’t monitored and replies won’t be received. To opt-out of notification texts, log in to your account at www.standard.com. Update your text message preferences under Profile and Settings and select My Information.  

Thank you for your continued partnership in helping customers protect their account information.