Make GSI Easy With The Standard
At The Standard, we strive to make it easy to do business with us. Our seasoned team has extensive experience in guaranteed standard issue individual disability insurance. We leverage this experience to deliver customized income protection solutions.
We have two primary focuses: customer service and continuous improvement. We’re here to provide proactive, comprehensive support when you need it. And we’re continually streamlining our business processes and technology to speed up underwriting, enrollment and administration of your plans.
Focused on You and Your Customers
We understand that excellent customer service is important to keep your trust and your business. To that end, we regularly collect feedback from our distribution partners and clients to determine needs. This feedback helps us see how The Standard stacks up against the competition and where we can better serve you.
The result is meticulous service designed to meet your needs and expectations through all your interactions with us.
It starts with our sales team. They work with you and our underwriters to understand your client’s business needs. Together, they design personalized income protection solutions tailored to your client's unique needs — and crafted to work in tandem with the company's LTD.
When a final plan is accepted, our dedicated enrollment team steps in. They provide marketing, materials and administrative support to make GSI enrollment quick and easy. We use our Ready Enroll® online system to streamline enrollment, reducing time you and your clients spend on administration. This provides a turnkey enrollment solution, often within two weeks.
Once we enroll all eligible members, our account managers and billing specialists ensure smooth administration. This team enrolls new members as they become eligible. And they’re your first stop if questions or issues come up. At renewal time, they’ll help manage the annual review and coverage increase process. This will help you make sure your plans are doing what they’re designed to do: protecting eligible employees’ income to the target percentage or maximum benefit. They also help exiting employees keep their individual disability insurance policies when they move on to other employment. This helps deliver a positive transition experience.
The Standard's GSI team always makes the effort to do the right thing for the client, regardless of the circumstances. —Jim McCarthy of Empire State Benefits
Every step of the way, we seek to provide exceptional client service to ensure your — and your clients’ — satisfaction with The Standard.
Focused on Continuous Improvement
We regularly add capabilities and automation to our internal systems. We also look to improve our systems you use to track business with us. In The Standard’s Portal on standard.com, you can view your commission statements and your clients’ policies.
Recent Policy Inquiry Enhancements
We’ve added new capabilities to Policy Inquiry to provide more information. In Policy Inquiry, you can:
- Search by policy number or name of insured to find all the details of an individual’s policy.
- See all active and pending policies associated with a list bill number and then drill down into each policy for details.
- Check the status of delivery requirements.
- Export a list bill census to a MS Excel spreadsheet.
You’ll always find up-to-date information in Policy Inquiry because it’s continuously updated. Your account manager will reach out to you soon to walk through these new Policy Inquiry features.
From sales to underwriting to account management, our GSI team is made up of dedicated experts who’ve honed their knowledge and skills over many years in the industry. Combining that expertise with our commitment to customer service and continuous improvement results in quality solutions that can help you stand apart from your competition.
Did You Know? Policy Inquiry allows you to export list bill censuses to MS Excel.
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