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Frequently Asked Questions About DocuSign

What to Know About the DocuSign Process

What is DocuSign?

DocuSign allows you to securely sign and manage documents online from any device.

How do I sign the application?

In the email you receive from DocuSign, click on “View Documents” or “Review Documents.” Enter the access code specified in the email and accept the terms and conditions on the electronic consent page. Carefully review the document, then click on the “Sign” button and confirm your signature.

What is my access code?

Your access code, which is the last four digits of either your employee identification number or your Social Security number, is specified in the email you received from DocuSign.

When do I need my access code?

You need your access code any time you want to view your application. If you choose to finish reviewing your application at a later time, you will be asked to re-enter your access code when you want to view it again.

What if information on the application is incorrect?

You may change some types of information in the application before signing. If information in a locked field is incorrect, contact your human resources representative.

What if I don't want this coverage?

Select “More” or “Other Actions” to locate the “Decline to Sign” option. Choose this option, then enter a reason. You may also contact your employer's human resources representative to decline coverage.

How safe is my personal information?

DocuSign meets and exceeds the most stringent U.S. and global security standards. Only you and individuals authorized by your company have access to your documents. Your content stays private — including from DocuSign.

What if I don't want to sign electronically?

Select “Other Actions” to locate the “Decline to Sign” option. Additionally, you can contact your employer's human resources representative for other signing options.

Whom do I contact for more information?

Contact your employer's human resources representative or visit docusign.com if you have other questions about DocuSign.

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