Claim Status Terms & Conditions
You can get claim status alerts from The Standard by text message by registering your mobile number with us. But before registering to receive text alerts, make sure the phone number you are registering to receive text alerts is the number we have in your claim record. If the phone numbers are not the same, if we do not have a phone number, or you have provided more than one number, you will receive only a welcome message but no further messages until you contact us to update our claim system records with the cell phone number you are registering to receive text status alerts. If you are uncertain about the phone number we have, please call us before enrolling in the text program.
The text messages are offered to provide status updates but do not replace written communications you will receive. The information sent via text message is based upon information at the time of the message only; a change in information could change your claim. Please review all written communications you receive from The Standard related to your claim.
To enroll in the claim status text alert program, text STATUS to 53284 or call our contact center. You will receive a welcome message from 53284 on your mobile number to confirm your subscription and give additional information. Again, make sure the phone number you register to receive text alerts is the same number we have in your claim record. Otherwise, the only message you will receive is the welcome message.
By subscribing to this service, you expressly consent to receive recurring text messages about your claim status from The Standard. Messages will be sent from an automatic telephone dialing system to the number you provide. Once you have subscribed into the status alerts program you remain enrolled until you unsubscribe from the program (send STOP). This means you will receive text status alerts on current as well as future short term and long term disability claims with The Standard. You may unsubscribe from this program at any time.
The frequency and number of messages will vary based on your claim. Message and data rates may apply for any messages sent to you from us and when you text STATUS, HELP, STOP, UNDO to 53284. This is one-way texting only and number 53284 is not monitored for replies.
To stop getting claim status alerts from The Standard, text STOP to 53284.
Help With Claim Status Texts
For additional help, text HELP to 53284, call 888.937.4783 or send us a message.
Note: Texting JOIN to 53284 will also enroll you into the status text alert program.
Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel (Verizon Wireless), U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless CellSouth, Cricket, Cincinnati Bell and Virgin Mobile.®
Carriers are not liable for delayed or undelivered messages.
The Standard respects your right to privacy. Please be familiar with our Privacy Notice.