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Common Questions About Dental and Vision Administration

My Plan

How can I find out which dental plan I'm enrolled in?

If you’re unsure which dental plan you enrolled in, check with your employer or contact us for help.

How do I know which vision plan I have?

If you don’t know your vision plan, check with your employer or contact us for help.

If you received an ID card, you can also view the plan logo on your ID card.

Where can I find more information about my dental HMO plan?

If you enrolled in a dental HMO plan offered through Liberty Dental, please check with your employer on accessing those plan benefits.

Premium Payment

Can I pay online?

Yes, please refer to these guides for options and instructions.

Premium Payment Instructions (Outside of New York)

Premium Payment Instructions (In New York)

Can I pay my dental, vision and life and disability bills together?

Dental and vision payments are processed in a separate system and require a payment separate from your life or disability bill. If you pay with checks, please send them to the correct lockboxes, which are listed on each bill. 

Member Questions

When will my employees receive their ID cards?

If you elected paper cards, we’ll mail them after your plan installation is complete. Depending on how your plan is structured, cards will typically arrive at your location or members' home addresses within five to seven business days.

If you elected electronic ID cards only or your plan does not include paper cards, members can log in to their account to download a copy or add the card to their Apple or Google wallet. They can also contact us for assistance.

One of my employees wants me to help with a claim. Can I do that?

Yes, if the member authorizes us to release their claim information to you. Have the member complete and send us the Authorization to Release Health-Related Information form. You can download the authorization from the Forms page.

Where can I find enrollment or claim forms?

Visit the Forms page on our website.

Where can my employees go for help with finding a provider, setting up their account or claims questions?

Refer your employees to the Dental and Vision Member Services page on our website. They’ll find resources there to access care and manage their benefits.

Learn More About Dental and Vision Insurance

Our dental plans cover the most common services with optional add-ons to increase value and flexibility. Employers can choose from a broad range of traditional and hybrid-style Group Dental plans.

Build a vision plan that gives your employees a choice of eye-care providers. With three network options, you can offer a package that lets employees choose the plan that fits their needs.

Need Assistance?

We're ready to help. Call or send a message to our Dental and Vision customer service team.
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