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What You Can Expect With Your Absence Claim

Review the steps below to make sure you're providing all the right documents. You'll also see the timeline and milestones to expect during your absence claim.

What to Know

Submit Your Leave

What to Do First

  • Submit your leave. You can also call us using our toll-free number to submit your leave.
  • Inform your employer.

Common Questions

What's next? 
After you submit your request, we may require medical documentation and/or more information. Please log in to see what your leave request requires.

How long does the process take? 
From the date of your request, you have 15 days to submit any requested medical documentation. This timeline could vary based on your employer's policies. Please log in to see what your leave request requires.

Submit Documentation

What You Should Know

  • Complete all medical documentation and the Authorization to Obtain and Release Information. This may not be necessary, depending on the leave request you submitted. Please log in to see what your leave request requires.
  • The deadline to submit all documentation is 15 business days from the date you reported the leave. This timeline could vary based on your employer's policies. Please log in to see what your leave request requires.

Common Questions

Who needs to complete the paperwork? 
Your health care provider.

What if I need more time? 
You can request an extension. (You can call to see if an extension is applicable.)

Where do I get the documentation and forms? 
You'll find the forms in your employee packet. Required forms will vary based on the type of leave. Please log in to see what your leave request requires.

Evaluation & Decision
  • Complete all medical documentation and the Authorization to Obtain and Release Information. This may not be necessary, depending on the leave request you submitted. Please log in to see what your leave request requires.
  • The deadline to submit all documentation is 15 business days from the date you reported the leave. This timeline could vary based on your employer's policies. Please log in to see what your leave request requires.

Common Questions

Who needs to complete the paperwork? 
Your health care provider.

What if I need more time? 
You can request an extension. (You can call to see if an extension is applicable.)

Where do I get the documentation and forms? 
You'll find the forms in your employee packet. Required forms will vary based on the type of leave. Please log in to see what your leave request requires.

Close or Extend
  • Return-to-work authorization may be required from your employer.
  • If you need to extend your leave, log in to start that process and notify your employer.

Common Question

What if I need more time? 
Log in and request more time.

Need Assistance?

We're here to help. Please contact us if you need assistance with filing a claim.
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