Review the steps below to make sure you're providing all the right documents. You'll also see the timeline and milestones to expect during your absence claim.
What to Know
What to Do First
- Call us using our toll-free number to submit your leave.
- Inform your employer.
Common Questions
What's next?
After submitting your request, you may be required to submit medical documentation and/or other additional information.
How long does the process take?
From the date of your request, you have 15 days to submit any requested medical documentation. This timeline could vary based on your employer's policies. Please log in to see what your leave request requires.
- Complete all medical documentation and the Authorization to Obtain and Release Information. This may not be necessary, depending on the leave request you submitted.
- The deadline to submit all documentation is 15 business days from the date you reported the leave. This timeline could vary based on your employer's policies.
Common Questions
Who needs to complete the paperwork?
Your health care provider.
What if I need more time?
You can request an extension. (You can call us to see if an extension is applicable.)
Where do I get the documentation and forms?
You'll find the forms in your employee packet. Required forms will vary based on the type of leave.
- The Standard will contact you if we need more information.
- We'll inform you of the decision by regular mail. You can use our 24-hour toll-free number to report absences.
Common Questions
How can I check on the status of my leave?
You can log in to check the status.
How do I report absences for an intermittent leave?
You can log in to report absences.
- Return-to-work authorization may be required from your employer.
- If you need to extend your leave, please call us using the phone number on your leave packet to start that process and notify your employer.
Common Question
What if I need more time?
Please call us using the phone number on your leave packet and request more time.