The Standard offers health support services to Schwan's Shared Services, LLC employees, their dependents, spouses, parents and parents in-law through our vendor partner, Health Advocate™. The Health Advocacy Solution is a highly personalized service that can help you with your health-related issues, including but not limited to all of the following:

Clinical support
• Locate doctors, hospitals, and medical equipment
• Coordinate medical services and networks
• Arrange appointments for second opinions and with specialists
• Transfer medical records

Administrative support
• Resolve claims questions and billing errors
• Negotiate fees
• Explain benefits and coverage policies

Resource support
• Identify alternative resources for healthcare related services that might not be covered by the company employee benefits programs
• Find group homes for individuals with special needs; find adult day care and rehabilitation services not covered by member plan
• Help members apply for individual coverage options (such as Medicare and Medicaid)
• Locate inpatient private duty nursing

Health coaching
• Explain medical terms, tests, medications and treatments
• Prepare members for visits with physicians and other healthcare providers
• Help members take control of their health management and understand their serious or chronic conditions
• Explain care options for exisiting conditions or a serious diagnosis

Pre-service pricing support
• Clarify healthcare cost options
• Facilitate comparison shopping
• Identify lower-cost network providers

Personal Health Advocates

All support is provided by Personal Health Advocates (PHAs). These trained professionals, usually registered nurses, have years of experience working in healthcare. PHAs are carefully screened to make certain that they have both the necessary professional credentials and excellent personal communications skills to deal with the issues presented to them.

A Personal Health Advocate will be assigned to your case on your first call and will be available to you for all follow-ups. PHAs are available during normal business hours, Monday-Friday between 8 a.m. and 9 p.m. Eastern Time. After hours and during weekends, on-call staff is available for assistance with issues that need to be addressed during non-business hours.

Availability

The Health Advocacy Solution is available to all covered employees and their dependents, spouses, parents and parents in-law.

To connect with a Personal Health Advocate, contact:
• 1.866.695.8622
• answers@healthadvocate.com.

For a quick, printable reference about Health Advocacy services, click here. For additional information about how Health Advocate services can benefit you, visit Health Advocate website.

Independent. Confidential. Convenient.

Health Advocate is not affiliated with any insurance or third party provider. Health Advocate does not replace health insurance coverage, provide medical care or recommend treatment.