Employee Assistance Program

Helping To Keep Employees Healthy And Productive

At The Standard, we offer an Employee Assistance Program (EAP) and WorkLife Services as a benefit to our group Long Term Disability (LTD) insurance policyholders to demonstrate our commitment to helping employers maintain healthy and productive workforces.

These services are provided for groups with 10 to 2,500 covered employees by Morneau Shepell, a nationally recognized leader in the field of employee assistance programs.

There are some great employer benefits as well. LTD coverage can be a valuable benefit to help attract and retain high-caliber employees. The Standard offers LTD insurance with flexible plan designs and claims management expertise, all at competitive group rates.

Solutions For Employees And Their Family Members

The EAP and WorkLife services provide covered employees, their spouses, domestic partners or minor children with consultation, information and referrals to community resources for a variety of concerns, including:

  • Marital or relationship difficulties
  • Stress management
  • Parenting and family issues
  • Alcohol and drug use
  • Legal and financial problems
  • Grief and loss
  • Depression and anxiety
  • Adoption and education information
  • Childcare and eldercare
  • Identity Theft and Fraud Resolution

Face-To-Face Consultation Sessions

In addition to unlimited, 24-hour online and telephone access to clinicians with master's degrees, employees can use up to three face-to-face assessment and consultative sessions per year, per issue for mental health and substance abuse issues. Sessions are provided by BDA's national network of licensed providers.

Solutions For Managers

The EAP program includes the following basic services for employers:

  • Unlimited management consultation and assistance, 24 hours a day via a toll-free telephone number, to address human resource matters, regulatory requirements, troubled employees, productivity issues and stressful incidents
  • Sample policies available for EAP and Drug Free Workplace
  • Services provided by clinicians with master's degrees

In addition, employers can benefit from:

  • Electronic, real-time utilization reporting
  • Dedicated HR website
  • Quarterly management email pushes
  • Consultation and case management services following a referral
  • Follow-up to evaluate referral effectiveness

Optional management services, such as workplace seminars and training sessions, are also available on a fee-for-service basis.

20 Ways an EAP Can Help

An Employee Assistance Program (EAP) can keep employees healthy and productive in more ways than you might realize. To help you become more familiar with this valuable program, here are 20 examples of how an EAP can help.

Personal Assessments

  • Assessment of a personal problem or concern, and assisting employees in locating appropriate resources to help.
  • Help employees and family members identify and address risky behaviors that may be affecting their personal work/lives such as risky drinking or drug use.
  • Help them decide what type of mental health professional and counseling approach will work best for them, based on their communication styles, goals and ability to pay.
  • Talk with them by phone or via Skype if a face-to-face visit is not possible, is inconvenient or is not preferred.

At Work

  • Discuss difficult challenges on the job related to relationships with peers or managers to help them decide on effective ways to improve and build on them.
  • Help with improving communication and morale among work teams by skill-building and other training.
  • Provide training or instruction on specialized topics related to workplace productivity like improving communication or managing stress.
  • Provide assessments, support and guidance to assist employees in following through with rigorous, mandatory steps to prevent job loss resulting from policy infractions.
  • Assist supervisors in understanding how to work effectively with employees and improve their productivity, and how to respond to employees in helpful ways, including EAP support, when personal issues interfere with performance.


  • Assist employees in finding an attorney if they are dealing with divorce, child custody or other disputes.
  • Meet with their families and conduct an assessment of personal problems in their relationships, and then find resources to provide support and empower change.
  • Help them find back-up child care in case their regular support system falls through.
  • Explore the various options if they are responsible for an older relative, such as assisted living facility, transportation to medical appointments or meal delivery services.


  • Help employees better manage their finances by referring them to assistance with budgeting, savings or debt management.
  • Through the interactive website, provide employees with financial and legal tools such as loan or budget calculators and sample legal documents.


  • Short-term support and problem solving for a mental health problem like depression to help employees cope.
  • Post-discharge support from a hospital or treatment program to help them stay motivated and involved in the self-help, recovery or treatment recommendations.
  • Support and guidance for difficult decisions with long-term consequences for employees, their families or others (e.g., divorce, retirement or resignation, or choosing to accept a transfer, promotion or life change).
  • Counseling and facilitation following a critical incident involving death, injury or an event that could have led to death or injury, and help with resolving fearful emotions and anxiety so memories of these events do not linger or interfere with their lives.

Self-help Resources

  • Through the EAP website, provide employees with a variety of health, wellness, productivity and life improvement materials, including articles, calculators, assessments and videos.

Learn More About the EAP

Contact your regional Employee Benefits Sales and Service Office to request additional information or materials about this valuable program.