Compliance/Regulatory Notice - Illinois

Thursday, July 20, 2017

Cook, Kane, Lake and McHenry Counties

The Standard acknowledges the flooding disaster in Illinois, and we will implement the following measures immediately.

We will withdraw any cancellation or nonrenewal notice issued on or after July 12, 2017, on any in-force policy issued to an affected policyholder. In addition, we will not issue any new cancellation or nonrenewal notices to affected policyholders until Sept. 30, 2017, or a later time if deemed reasonable.

We will grant affected policyholders an extension of any and all policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including the submission of a claim or proof of loss, reporting of information, submission of bills or payment of funds. Such extension shall be for a minimum of 60 days from the last date allowed or required under the terms of the contract or allowed or required by the insurer, or longer if deemed reasonable.

We will consider exceptions to policy or contract requirements, or to other rating or underwriting rules not otherwise listed herein, when such contractual requirements or rating or underwriting rules are not met as a result of this disaster.

Illinois consumers can work with the Department of Insurance for filing a complaint regarding any disaster-related dispute or issue. Consumers can call the Department's toll-free complaint hotline at 1-866-445-5364, or file a complaint online at