Online Administration Frequently Asked Questions

  • Who can I contact if I have questions?

    Please refer to Contact Us and call Customer Service at 866.851.2429.

  • How long will it take to pay my claim?

    Claim decisions are normally made within 5 business days after receiving the claim form and all required documentation in good order.

  • How can I change my beneficiary information?

    Click the Beneficiaries tab on the referring website and select your policy. Edit the appropriate beneficiary and remember to click Submit to finalize the request.

  • I updated my beneficiary information today, but why isn't the beneficiary information updated on the website?

    Allow up to 3 business days for changes to be reflected on the website.

  • Why can't I locate a claim on the Claims History page?

    Only claims paid within the last 24 months are available online. If you need claim information on claims older than 24 months or have a question about a more recent claim, please refer to Contact Us and call Claim Service at 866.851.5505.

  • My dependent information is incorrect or a dependent is missing. How can I update?

    Contact your employer benefits administrator to update your dependents. Information may take up to 30 days to update on the website depending on your employer's processing time.

  • My address has changed. How can I update it?

    Contact your employer benefits administrator to update your address. Information may take up to 30 days to update on the website depending on your employer's processing time.

  • How can I get help to understand my product?

    Please refer to Contact Us and call Customer Service at 866.851.2429.

  • How can I file a claim?

    Claims can be filed online by clicking the Claims tab on the referring website, then clicking the appropriate type under Start a New Claim. Claims can also be filed by mail. Claim forms are available on that Claims page and on the Forms page of the referring website.