The Standard is a marketing name for Standard Insurance Company (Portland, Oregon), licensed in all states except New York, and The Standard Life Insurance Company of New York (White Plains, New York), licensed only in New York. Products and availability vary by state and are solely the responsibility of the applicable insurance company.
Online Administration Frequently Asked Questions
Accident, Critical Illness and Hospital Indemnity Claims
Please refer to Contact Us and call Customer Service at 866.851.2429.
Claim decisions are normally made within 5 business days after receiving the claim form and all required documentation in good order.
Click the Beneficiaries tab on the referring website and select your policy. Edit the appropriate beneficiary and remember to click Submit to finalize the request.
Allow up to 3 business days for changes to be reflected on the website.
Only claims paid within the last 24 months are available online. If you need claim information on claims older than 24 months or have a question about a more recent claim, please refer to Contact Us and call Claim Service at 866.851.5505.
Contact your employer benefits administrator to update your dependents. Information may take up to 30 days to update on the website depending on your employer's processing time.
Contact your employer benefits administrator to update your address. Information may take up to 30 days to update on the website depending on your employer's processing time.
Please refer to Contact Us and call Customer Service at 866.851.2429.
Claims can be filed online by clicking the Claims tab on the referring website, then clicking the appropriate type under Start a New Claim. Claims can also be filed by mail. Claim forms are available on that Claims page and on the Forms page of the referring website.
Critical Illness insurance is called Specified Disease insurance in the states of New York and Vermont.