Online Administration Frequently Asked Questions

Please refer to Contact Us and call Customer Service at 866.851.2429.
Claim decisions are normally made within 5 business days after receiving the claim form and all required documentation in good order.
Click the Beneficiaries tab on the referring website and select your policy. Edit the appropriate beneficiary and remember to click Submit to finalize the request.
Only claims paid within the last 24 months are available online. If you need claim information on claims older than 24 months or have a question about a more recent claim, please refer to Contact Us and call Claim Service at 866.851.5505.
Contact your employer benefits administrator to update your dependents. Information may take up to 30 days to update on the website depending on your employer's processing time.
Contact your employer benefits administrator to update your address. Information may take up to 30 days to update on the website depending on your employer's processing time.
Please refer to Contact Us and call Customer Service at 866.851.2429.
Claims can be filed online by clicking the Claims tab on the referring website, then clicking the appropriate type under Start a New Claim. Claims can also be filed by mail. Claim forms are available on that Claims page and on the Forms page of the referring website.