Policy Inquiry & Contact Center Open More Hours

August 11, 2021

Updated November 16, 2021

We’re always looking for ways to help you, your producers and your clients find the information and help you need. We’re expanding Policy Inquiry and contact center hours, and making it easier to find information in Policy Inquiry.

Policy Inquiry

  • We’ve expanded availability, so you can now find information in Policy Inquiry from 5 a.m. to 9 p.m. Pacific.
  • You’ll find both pending and in-force policies when looking up policies by list bill number. Previously, this search only displayed in-force policies.


Contact Center

We’re increasing our customer service contact center availability. The contact center will be accepting calls for two more hours each day — from 5 a.m. to 5 p.m. Pacific Monday through Friday — starting in early September.