TeleApp Adding Text Scheduling

August 18, 2021

We’ve added another easy way for applicants to schedule TeleApp phone interviews. Our TeleApp vendor will send applicants texts to schedule telephone interviews, as well as provide appointment updates. This low-touch, straight-to-the-consumer solution can help speed up the application process.

Here’s How It Works

Applicants who provide mobile numbers will receive a text inviting them to schedule their telephone interview. They’ll also receive the link via email. They’ll schedule their interview just as applicants do now, either on a computer or mobile phone.

Once they schedule an appointment, applicants will receive a text confirmation. If the appointment is more than 48 hours in the future, they’ll receive a reminder 24 hours in advance. And if the interviewer is behind schedule at the time of the appointment, the applicant will receive a text update.

This streamlined approach will make the process easier for our applicants and increase online scheduling. Pilot participants saw a 25% increase in online scheduling and most applicants who scheduled an interview did so within one day. If you have questions about TeleApp texting, please contact your General Agent.