Explore the Customer Experience

When your employees reach out to your benefits provider for help, they deserve a positive customer experience.

No matter the challenge, if your employees don’t have a good experience when they contact their benefits provider for help, you’ll hear about it.

And that means you’ll probably have to help them find a solution. We call this “noise.” And noise leaves you less time to focus on your important strategic initiatives.

 

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Whatever the employer needs, it seems that the team at The Standard are able to provide that. I don’t know other companies that are doing the same thing, that really have that hands-on customer service approach that The Standard offers. It’s greatly appreciated.

HR Decision Maker, 5,000+ Employees, Government

A positive customer experience for your employees equals a positive customer experience for you.

As HR teams shrink and workloads expand, the benefits provider you work with matters more and more. What happens if a carrier doesn’t resolve issues in a proactive, timely way?

Maybe it takes the form of greater fiduciary responsibility with retirement plans. Or you might have to sort out problems with your employees’ insurance claims. Besides taking time away from business needs, these headaches can also lead to higher costs.

When employees don’t get the coordinated help they need to recover, they may be disabled longer. They can even develop related health problems. Both factors may drive up premiums.
Longer leaves increase the time and money you spend hiring temporary replacements. They also reduce workplace productivity.
Difficulty signing up, changing allocations or understanding plan options can hinder saving. And anything that slows down saving can hurt the retirement readiness of your workforce.

 

 

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They make sure things are done in a timely manner. Sometimes it probably costs them going a little out of their normal box, but they do it because we’re a demanding company.

HR Decision Maker, 1,000-2,500 Employees, Public Sector

Working with a strong benefits provider will make things easier.

But the partnership should have a broader impact than just freeing up your time. Especially when a claim-triggering event happens to one of your employees. Or stress about retirement makes their future hard to imagine.

Our people and the service they provide are key factors in creating a better experience for you and your employees.

 

Compassionate Support

The support we bring helps employees and their families move forward after an accident, a disability, an illness or the loss of a loved one.

Workplace Possibilities Program

Workplace Possibilities Program

We can help your people stay at work or return to work sooner by managing and reducing the causes of disability. Our service combines your programs with specialized ergonomic and vocational expertise.

Absence Management Services make it easy to track employee leaves like Short Term Disability or Family Medical Leave.

Absence Management Services

Absence Management Services make it easy to track employee leaves like Short Term Disability or Family Medical Leave. We offer expert help to stay in compliance with all state and federal regulations.


Helpful Resources and Education

Our friendly tools can help employees learn about their benefits and make confident decisions.

Mobile benefits tool

24/7 Access to Benefits Resources

Navigator Mobile lets employees access all their benefit plan resources using a mobile device. That’s anytime, anywhere — all in one place.

Two women reviewing benefits

Benefits Education

Your employees can make smarter choices about their benefits with our Decision Support Tool options: our Voluntary DST and our Persona-Based DST.

Woman and man using a tablet

Flexible Online Enrollment

Ready EnrollTM is an online enrollment system that’s flexible, easy to use and secure. Use it to streamline enrollment and help reduce time spent on administration.

Learn how we support retirement planning

Learn How We Support Retirement Planning

A retirement plan that offers good options is a great start. But employees need a provider to help them understand their choices and learn ways to save.