Whatever the employer needs, it seems that the team at The Standard are able to provide that. I don’t know other companies that are doing the same thing, that really have that hands-on customer service approach that The Standard offers. It’s greatly appreciated.
Explore the Customer Experience
When your employees reach out to your benefits provider for help, they deserve a positive customer experience.
No matter the challenge, if your employees don’t have a good experience when they contact their benefits provider for help, you’ll hear about it.
And that means you’ll probably have to help them find a solution. We call this “noise.” And noise leaves you less time to focus on your important strategic initiatives.
HR Decision Maker, 5,000+ Employees, Government
A positive customer experience for your employees equals a positive customer experience for you.
As HR teams shrink and workloads expand, the benefits provider you work with matters more and more. What happens if a carrier doesn’t resolve issues in a proactive, timely way?
Maybe it takes the form of greater fiduciary responsibility with retirement plans. Or you might have to sort out problems with your employees’ insurance claims. Besides taking time away from business needs, these headaches can also lead to higher costs.
They make sure things are done in a timely manner. Sometimes it probably costs them going a little out of their normal box, but they do it because we’re a demanding company.
HR Decision Maker, 1,000-2,500 Employees, Public Sector
Working with a strong benefits provider will make things easier.
But the partnership should have a broader impact than just freeing up your time. Especially when a claim-triggering event happens to one of your employees. Or stress about retirement makes their future hard to imagine.
Our people and the service they provide are key factors in creating a better experience for you and your employees.
- Compassionate Support: The support we bring helps employees and their families move forward after an accident, a disability, an illness or the loss of a loved one.
- Helpful Guidance and Education: The guidance and education we offer can make employees feel confident about saving for retirement.
Learn How We Support Retirement Planning
A retirement plan that offers good options is a great start. But employees need a provider to help them understand their choices and learn ways to save.