As the scope and complexity of the coronavirus/COVID-19 outbreak grows, The Standard is confident in our response and in our continued ability to meet and exceed customer expectations.
The rapid global spread of the virus and heightened concerns regarding business disruptions are prompting an increase in questions from our customers. As always, The Standard will remain flexible and work with affected customers and employers on a case-by-case basis. We are exploring all contingencies to support our customers and their employees as we all navigate through this outbreak.
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At The Standard, we’ve been helping people achieve financial well-being and peace of mind since 1906. As the global health crisis continues to disrupt lives, communities and the economy, I am confident we’ll continue helping people when they need us the most.
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StanCorp Investment Advisers, Inc., is relying on the relief granted under the Securities and Exchange Commission, Release No. IA-5469, dated March 25, 2020, to temporarily delay filing requirements of the Form ADV Part 1 and Part 2A (Brochure) of the Advisers Act.
In February, The Standard activated its emergency operations center to guide planning and execute an effective response to this rapidly evolving situation. Our response has focused on safeguarding the health of our employees and protecting our business operations so we can continue to provide exceptional customer service.
Our customer-facing employees work from multiple locations across the U.S., and we have ample work-from-home capacity and time zone coverage should the virus affect any of our regional locations. We have also confirmed with our third-party providers that they have comprehensive business continuity plans and capabilities similar to ours. We will continue to monitor and adjust our plans as the situation evolves.
Despite external factors, our focus has not changed — we will provide continued support and the best possible experience for our customers.
The Standard is a marketing name for Standard Insurance Company (Portland, Oregon), licensed in all states except New York, and The Standard Life Insurance Company of New York (White Plains, New York), licensed only in New York. Products and availability vary by state and are solely the responsibility of the applicable insurance company.
