We're Back! Thank You for Hanging In There

September 5, 2023

Thanks for your patience as we worked through a massive inflow of business. Our turnaround times are back to normal, and they are sustainable for future growth. 

What we've done:

  • Tripled our new business team
  • Temporarily extended our rate lock period from 45 to 90 calendar days for both fixed and fixed-index annuities
  • Credited interest from day one upon receipt of the funds for fixed, non-indexed annuities
  • Worked significant overtime, including weekends, to get through the backlog of applications 

Where we're at today:

  • Turnaround times for applications received in good order:

    Processing ActivityTarget GoalCurrent
    New business review — including review of suitability and sending transfer paperwork2 business days1 business day
    In-good-order funds received and contract issued4 business days5 business days
  • Following up on transfers within 14 business days of submitting to the former carrier
  • Training newly hired new business employees
  • Ensuring processes are in place to handle large influxes of business moving forward

We strive to provide you with the best possible service. If you have any questions, contact Annuities Sales Support at 800.378.4578 or send us a message.

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Doing business with The Standard is good for you and your clients. Our annuities offer innovative product design, desirable rates, competitive compensation, high industry ratings and excellent service.