Mainspring in Motion

Winter 2009

Enhanced PIN Assignment Process Eliminates Wait Time for Newly Eligible Employees

At The Standard, we are committed to continually improving upon the services we provide to our plan sponsor partners and their employees. Our newly enhanced Personal Identification Number (PIN) assignment process is designed to make life easier for plan participants – allowing them to enroll online and access their accounts much sooner than before.

Here's how it works:

• For plans that have immediate or first-of-the-month eligibility, PIN letters will automatically be mailed the day after they are added to the plan via The Standard’s Participant Data Management system. For plans that have other eligibility requirements, Enrollment Alert letters will be mailed to participants before their eligibility dates.
• PINs are based on a formula that is both user-friendly and easily communicated to participants. This enables our enrollment staff to share the formula with participants so they can access their accounts before their PINs arrive in the mail.

Collecting a correct birth date and address when adding new employees is a critical component of this PIN assignment process.

The enhanced PIN assignment process launches Monday, February 9. Should you have any questions regarding this new process, please contact your account manager.