Q. Will the premium for participants' current level of benefits remain the same?
Q. Where can I find reference materials to help me administer my bill?
Q. I am a new administrator and need some help with my bill.
Q. What options does The Standard offer for Billing Statement format?
Q. When can I expect to receive my first Billing Statement from The Standard?
Q. Do premiums have to be paid if a participant is disabled?
Q. I have some employee changes within my district. How can I get these to you most efficiently?
Q. Where do I go if I need to know what coverage information you have for a particular employee?
Q. Will the premium for participants' current level of benefits remain the same?
A. The Standard has provided an unconditional three-year rate guarantee on all premium contract rates currently in place. As with the current program, disability premiums will only increase if an employee's salary scale advances, and life premiums will only increase as employees age or add additional increments of coverage.
Q. Where can I find reference materials to help me administer my bill?
A. Please refer to the instructions listed in the Billing Administration section of the District Paid or Voluntary Plans Administration Guides.
Q. I am a new administrator and need some help with my bill.
A. We'll be glad to help. Call 800.522.0406 to speak with a customer service representative.
Q. How can I get payment history for the past year?
A. You can view historical billing and payment information conveniently online through AdminEASE. AdminEASE includes tools that provide you with the fastest, easiest and most secure way to administer your plan.
Q. I need to know my payment status.
A. You'll be able to view the status of your payments online by accessing AdminEASE.
Q. I need to talk with someone about my bill.
A. Please contact your customer service representative at 800.522.0406.
Q. What options does The Standard offer for Billing Statement format?
A. You will be receiving a bill similar to what you received from Unum with some enhancements. Our bill is called a census bill. It provides you with a remittance (or payment) page where summary totals are entered by you for remittance with your payment. You also receive a census of all currently active participants as of the date the bill was produced for your reference. The census will give you total Lives, Volume and premium for each Benefit type.
Q. When can I expect to receive my first Billing Statement from The Standard?
A. You will receive your first Billing Statement in late August or early September 2007. The exact date will depend upon your specific billing cycle date.
Q. Do premiums have to be paid if a participant is disabled?
A. No, your Disability premiums are waived while Disability benefits are payable. District Paid Life Insurance premiums are also waived. Participants must be under age 60 to be eligible, complete appropriate claim forms and meet the definition of Total Disability.
Q. I have some employee changes within my district. How can I get these to you most efficiently?
A. You can fax your changes to us at 888.414.0393 or mail to:
Standard Insurance Company
PO Box 4744
Portland, OR 97208.
Q. Where do I go if I need to know what coverage information you have for a particular employee?
A. You can view, download or print a real-time listing of employees with detailed coverage information, including volume and premium through AdminEASE.
Q. What address do I use to pay my bill?
A. Please submit billing payments to:
Standard Insurance Company
PO Box 4664
Portland, OR 97208-4664
Q. Whom do we contact with questions?
A. us with your specific questions or call us at 800.522.0406.